Refund & Returns Policy
We want you to be totally satisfied with your order. So if you are unhappy with your goods for any reason, you can return unopened, standard stock items, in their original condition, within 14 days of receipt. Returned goods may be subject to a handling charge of 25% and you are responsible for all return postage fees. Please note that if your order is returned to us and damaged in transit we cannot refund your returned order.
We are unable to offer refunds on items that have been especially made to a specific colour for you.
The goods should be returned, at your cost, and must arrive in a condition fit for resale for a refund to be made.
Any damages must be notified to Paint Magic in writing to email@example.com within 24 hours of receipt if a claim is to be made.
Denting to metal tins and cans can occur during the transit process and we do not offer refunds for dented tins. Please note, deliveries are by courier and therefore we do not offer insurance against or accept responsibility for damages or leakages. In the unlikely event that a parcel is leaking, you will be required to liaise directly with the courier.
The delivery note will either be inside the box or bag or sealed in a plastic ‘documents enclosed’ wallet and attached to the outside of one of the boxes of a multiple consignment. Please keep your packaging in case it needs to be returned.
Any faulty goods must be notified to Paint Magic in writing to firstname.lastname@example.org within 24 hours of receipt if a claim is to be made.
Please check your order carefully immediately after it has been delivered, and ensure you have the correct products and colours you ordered. Some mixed to order paints may need stirring before use because colourant can settle out after the paint has been in the shaker. If you are not satisfied the paint has been mixed at all we request you immediately return the paint to us for mixing.
Goods found to be faulty should at your own expense be returned to us. The item will then be inspected and if it is then deemed to be of an unacceptable standard, we will then offer you either a replacement or refund.
In the event a paint has been incorrectly mixed and the customer has applied the paint but not informed us of a colour problem then no liability is accepted for loss of time, redecoration cost, replacement goods or any other loss which may have occurred. We will deal with each case on an individual basis.
Late delivery & errors from couriers
We cannot be held responsible for your order once the courier has collected from our factory. If the courier is at fault, we will do everything we can to help speed up the process for you, but ultimately we cannot be liable for any losses or delays at the customers end due to errors not made by us. If the order has been damaged or broken, please see the damaged goods section above. All couriers are external companies and we are not responsible for their actions.